HANNA ASSIST · YOUR 24/7 VIRTUAL FRONT OFFICE
Your team is busy. Your customers still need answers.
Meet Mia. She handles routine questions, appointment requests and follow-up—so your people can focus on the work that needs them. Try a customer scenario from your business.
SEE THE NEXT STEP
From “Can you help?” to “You’re booked.”
A customer wants a first visit. Mia asks what they need, finds a suitable time and helps them book.
Appointments fit your availability. When a request needs a person, your team receives the details. You choose the rules for phone, SMS and website conversations.
MORE CAPACITY. SAME TEAM.
Keep your people. Give them room to work.
Let Mia take care of the repeat questions and coordination, while your people handle the moments that need their expertise.
| Mia moves the request forward | Your team takes it from there |
|---|---|
| Answers approved service questions | Advises on unusual or complex needs |
| Gathers the request and key details | Resolves the exception with that context |
| Books an available appointment | Delivers the service and builds the relationship |
Choose after-hours, overflow or around-the-clock coverage. We review your website and scheduling needs to recommend the right setup for your business.
WE DO THE SETUP
Built for your business. Ready for your team.
You bring your business knowledge. Hanna Group turns it into a configured, tested front office—and shows your staff how to use it.
| Your launch | What you receive |
|---|---|
| 01 · Map | Customer Communication Audit: where inquiries arrive, what customers need and when people take over. |
| 02 · Configure | Your approved knowledge, service rules, channels, booking and one supported integration where applicable. |
| 03 · Test & train | Customer journeys tested, staff trained and launch configuration reviewed with you. |
| 04 · Launch & support | Monitoring, routine updates, maintenance, product support and performance summaries. |
Ready for launch in 30 days. Timely access, information and approvals are your part of the process.
The launch package includes the first Core month. Charges, billing timing and terms are disclosed before you sign. Complex integrations, custom development and website redesign receive separate scope.
What would you like to know?
Is this only for HVAC and plumbing?
No. Those are specialist demonstrations. Hanna Assist can fit other businesses with repeat customer questions, appointment requests and a clear process. Try Mia with your own industry and customer scenario.
Do we need to replace our staff or software?
No. Coverage is configured around your people. We review the software, scheduling and handoff you already use and confirm the supported path before making a commitment.
What if a customer needs a person?
Mia follows your escalation rules. Your team gets the reason for contact and useful conversation context. The customer can have a clear next step without repeating the whole story.
What can we change after launch?
Core includes routine knowledge and configuration updates, monitoring and product support. Larger changes, custom software or extensive integration work are separately scoped.
What will we cover in a consultation?
We discuss your customer communication, current process, software and business needs. You can ask questions, assess fit and understand what a suitable implementation would involve.
YOUR BUSINESS. YOUR NEXT STEP.
Let’s map where your customer conversations need support.
In your consultation, we’ll discuss when you need coverage, how customers book and when your team should take over. Bring your questions and your current process.