01 / LEAKS
“There’s water under the kitchen sink.”
Explain what you see. Hear Mia clarify the situation and gather the details your team needs.
HANNA ASSIST FOR PLUMBING
The leak won’t wait. Neither will your next customer.
Your office is on another call. Your plumbers are on a job. Mia answers questions, gathers the service details and helps the next customer take action—even after hours.
BE YOUR NEXT CUSTOMER
Give Mia the call your plumbers know by heart.
Be the customer. Ask about a leak, a cold shower or a drain that keeps backing up—and hear how Mia responds. No real plumbing visit is booked.
MORE SUPPORT. SAME TEAM.
Keep the calls moving while your team keeps working.
Cover the calls your office can’t get to—after hours, during a rush or while your plumbers are on a job.
Give the evening caller a helpful next step.
Mia listens, gathers the service request and follows your after-hours instructions. For urgent requests, Mia follows your instructions for notifying your team.
Try Plumbing Mia →
ONE CALL. A USEFUL NEXT STEP.
From “there’s a leak” to a clear next step.
Mia clarifies what is happening, gathers the service details and helps the customer choose an available visit—or requests human follow-up when the situation needs it.
Your team receives useful context: what the customer reported, where service is needed and what was agreed. A request for an earlier visit goes to your people to review.
Example customer conversation. Scheduling follows your calendar and business rules.
BUILT AROUND YOUR OPERATION
Your service area. Your response rules. Your team.
Mia handles the conversation. Your plumbers handle the diagnosis, repair and decisions that need their experience.
| Mia handles the conversation | Your team stays in control |
|---|---|
| Service questions and customer intake | Approved services, service area and business policies |
| Appointment booking on a connected calendar | Visit types, available windows and scheduling rules |
| Urgent requests and calls that need a person | Emergency response, dispatch and technical decisions |
| Conversation summaries and follow-up | Who takes over and what happens next |
We review Jobber, Housecall Pro or your current scheduling process before confirming how Hanna Assist will connect.
A few things plumbing owners ask.
Can Mia help without replacing our office staff?
Yes. Choose after-hours, overflow or around-the-clock coverage. We configure when Mia answers and when your people take over, so your team gets support where it needs it.
How does Mia handle an urgent leak?
She follows your approved urgency and handoff instructions, captures what the caller reports and requests human follow-up through the configured process. Your team decides emergency availability and dispatch. She does not promise that a plumber is on the way.
Can she book repairs, drain service and water-heater visits?
With a supported connected calendar, Mia can book the visit types and available windows you approve. Requests outside those rules go to your team for review.
What if the customer needs a plumber sooner?
Mia can record the request for an earlier visit and arrange the configured human follow-up. Your team checks whether a sooner opening is possible; she does not invent availability.
Will Hanna Assist work with Jobber or Housecall Pro?
We review your software and the specific booking or handoff you need before confirming compatibility. The supported setup is agreed before implementation.
Will Mia know our service area and quote our prices?
We configure her with your approved services, service area and policies. She shares pricing only when you have supplied and approved it. Diagnoses, repair estimates and questions outside that guidance go to your team.
LET’S TALK ABOUT YOUR PLUMBING BUSINESS
Give your next caller a reason to book with you.
Tell us when calls get missed, how you schedule visits and which requests need your team. We’ll help you find the right coverage.